Privacy Policy 9kiss

1. Introduction

9kiss ("we", "our platform") is committed to protecting the privacy of every individual who interacts with our services. This Privacy Policy covers all users of the 9kiss website at https://9kiss.one, including registered players, website visitors and any party using our services.

By registering an account, logging in or using any 9kiss service, you agree to the collection and use of your information as described in this Privacy Policy. If you do not agree with any part of this policy, please stop using our platform.

This policy should be read together with the Terms & Conditions and Responsible Gambling Policy of 9kiss to fully understand your rights and responsibilities as a user.

2. Information We Collect

9kiss collects personal information necessary to provide safe, lawful and responsible services. The types of information collected are as follows:

2.1 Account Registration Information

• Full name as shown on official identification documents
• Date of birth (to verify that you are 21 years of age or older)
• Active mobile phone number
• Valid email address
• Account username and password
• Identity card number (MyKad) or equivalent identification document

2.2 Financial Information

• Bank account number or e-wallet details for deposit and withdrawal purposes
• History of deposit and withdrawal transactions on the platform
• Payment records via Touch 'n Go eWallet, DuitNow, FPX, ShopeePay and cryptocurrency

2.3 Technical and Usage Information

• IP address and general network location
• Device type, operating system and web browser used
• Activity history and game logs on the platform
• Cookie data and session identifiers
• Information about pages visited and active session duration

3. Purpose of Using Information

The information we collect is used for the following purposes:

• Verifying identity and age eligibility during 9kiss account registration
• Processing deposits and withdrawals securely through supported payment methods
• Providing effective 24/7 customer support in Malay and English
• Detecting and preventing fraud, money laundering and platform abuse
• Complying with applicable legal and international licensing requirements
• Sending important communications relating to accounts, transactions and changes to service terms
• Continuously improving the functionality and performance of the 9kiss platform
• Managing promotions and bonus programmes, including a 200% welcome bonus of up to RM1,000

4. Legal Basis for Data Processing

9kiss processes your personal data on one or more of the following legal bases:

• Contract: Processing is necessary to perform the service contract between you and 9kiss, including managing accounts, processing transactions and providing access to games.
• Legal Obligation: Some data processing is required under licensing compliance and anti-money laundering legal requirements.
• Legitimate Interests: We process data for platform security, fraud prevention and service improvement purposes, which represent the legitimate interests of 9kiss as long as they do not override your fundamental rights.
• Consent: For optional marketing communications, we rely on your consent, which may be withdrawn at any time.

5. Sharing Information with Third Parties

9kiss does not sell or disclose your personal data to third parties for marketing or commercial gain. However, in certain circumstances, your information may be shared with:

5.1 Payment Service Providers

Information required to process transactions is shared with approved payment service providers, including the FPX payment gateway, e-wallet providers and cryptocurrency platforms, solely to complete your transactions.

5.2 Game Software Providers

Limited game session data may be shared with game software providers such as PG Soft, Pragmatic Play, JILI and Spribe for technical purposes and dispute resolution.

5.3 Regulatory Authorities

We may be required by law or direction from a licensing body to disclose certain information to the relevant authorities. Such disclosure will only be made when necessary and to the extent required.

All third parties working with us are bound by strict confidentiality agreements and are prohibited from using your data for any purpose other than those specified.

6. Cookies and Tracking Technologies

9kiss uses cookies and similar tracking technologies to improve the user experience on our platform. Cookies are small text files stored on your device when you visit our website.

Types of Cookies Used

• Essential Cookies: Required for the platform to function, including login authentication and session security. Cannot be disabled.
• Performance Cookies: Help us understand how players interact with the platform for technical improvement purposes.
• Preference Cookies: Store your preferred settings such as interface language and display preferences.

You can control the use of cookies through your web browser settings. Please note that disabling certain cookies may affect some functionality within the 9kiss platform.

7. Data Security Measures

We apply comprehensive technical and organisational measures to protect your personal data from unauthorised access, loss, destruction or disclosure:

• Data encryption during transmission using SSL/TLS protocols
• Data encryption during storage for sensitive information
• Role-based access controls for internal staff
• Regular security monitoring and penetration testing
• Incident response procedures that are regularly tested and reviewed
• Data security training for all staff who handle player data

While we take all reasonable steps, no system can guarantee absolute security. We encourage you to also take precautions such as using a strong password and not sharing your 9kiss account login details with anyone.

8. Your Rights Regarding Personal Data

As a 9kiss user, you have the following rights in relation to your personal information. To submit any request, please contact our 24/7 support team:

9. International Data Transfers

As a platform operating under international licensing, your personal data may be processed and stored on servers located outside Malaysia. In all such cases, 9kiss ensures that adequate protections are in place through:

• Contractually binding data transfer agreements
• Security compliance requirements equal to or higher than local standards
• Use of cloud service providers that comply with recognised international security standards

10. Data Retention Period

9kiss only retains your personal data for as long as necessary to fulfil the purposes stated in this policy or as required by applicable law. Generally:

• Active account data is retained for the duration your account remains active and in use
• Financial records and transaction data are retained for the period required by licensing and audit requirements
• Customer support communication logs are retained for the period needed to resolve any disputes
• Data used for fraud prevention may be retained longer for platform protection purposes

When data is no longer needed, it will be securely deleted or anonymised using established procedures.

11. Age Restrictions and Protection of Young Users

The 9kiss platform is intended solely for users aged 21 and above. We do not knowingly collect or process personal information from individuals under the age of 21. We use age verification procedures during account registration to ensure compliance with this requirement.

Parents or guardians who believe their dependent has registered on our platform are advised to contact our support team immediately via Live Chat or email at [email protected].

12. Changes to This Privacy Policy

9kiss reserves the right to update or amend this Privacy Policy from time to time. Any material changes will be communicated to registered players via:

• A prominent notice on the 9kiss platform upon login
• Email to the address registered in your account
• An update to this Privacy Policy page with a new effective date

Continued use of the 9kiss platform after the effective date of such changes constitutes acceptance of the updated terms. We encourage you to review this page periodically.

13. Contact Our Privacy Officer

If you have any questions, concerns or requests regarding this Privacy Policy or the processing of your personal data by 9kiss, please contact our support team:

• Email: [email protected]
• Live Chat: Available 24 hours a day, 7 days a week on the platform
• Language: Malay and English

Our support team will endeavour to respond to any privacy-related enquiries promptly. For more formal written requests such as data access or data deletion, please clearly state the purpose of your request so we can process it more quickly and accurately.